Terms and Conditions

LoadDash Services LLC connects residents with scheduled residential trash, junk, and item pickup within designated housing zones at Boyer Hill Military Housing. LoadDash offers same-day or same-week pickup when hauler availability, route capacity, item type, access needs, and operating conditions support it.

LoadDash works with independent haulers. Haulers are independent contractors, not employees. They choose whether to accept jobs. They use their own vehicle, equipment, help, and judgment to complete accepted pickups. LoadDash sets the customer-facing service terms, payment rules, customer-data rules, photo requirements, item limits, and safety-based service tiers for the platform. These terms and tiers define what LoadDash offers customers; they do not control how haulers run their businesses or perform work outside LoadDash. We encourage professional, reliable, neighborly, and safe service, but haulers control how they perform accepted work.

You must give an accurate description of the items for pickup and upload clear photos during booking. Photos support load classification, safety review, and Hauler fit. Place all items in an accessible location, such as your driveway, garage area, or side yard, before your pickup window begins. If a hauler cannot access or find the items, LoadDash marks the pickup missed or reschedules it. Do not include hazardous, illegal, or restricted items in any pickup request.

LoadDash prices each pickup based on the load size classified from photos, item details, and customer-confirmed scope during booking: Small, Medium, Heavy, or Full. If the actual load differs significantly from the classified size, photos, item details, access needs, or confirmed scope, LoadDash may adjust the final price, require additional review, reschedule, or decline service. A secure third-party payment provider processes payment. LoadDash does not store full credit card numbers.

You do not need to be home during your pickup. Stage your items clearly at the designated location before your pickup window begins. If the hauler cannot access or find the items, LoadDash reschedules the pickup. LoadDash does not take responsibility for delays caused by installation access restrictions, gate procedures, or security requirements.

You can cancel a pickup through the LoadDash app. Pending or checkout-pending requests can be cancelled at no charge. Scheduled pickups, pickups available to Haulers, and pickups already claimed by a Hauler can be cancelled for free more than two hours before the pickup window starts. Within two hours of the pickup window, a 20% cancellation fee applies. If a Hauler is already en route, a 60% cancellation fee applies. Cancellation is not available once service has started, is in progress, or is complete. LoadDash shows the fee amount before you confirm cancellation. Approved refunds equal the amount paid minus the displayed cancellation fee and are returned to the original payment method when possible, usually within 5 to 10 business days after approval.

The LoadDash Services LLC transactional SMS program sends service-related text messages to customers who optionally opt in during pickup booking or related service flows. Messages include booking confirmations, pickup reminders, hauler acceptance or status updates, waitlist alerts, and service completion confirmations. You do not need SMS consent to use LoadDash or complete a booking. LoadDash sends messages only to customers who provide explicit consent. LoadDash does not use these messages for marketing or promotional purposes.

Message frequency varies by booking activity. Message and data rates may apply. Reply STOP to opt out. After you reply STOP, LoadDash sends one confirmation message and then stops sending LoadDash SMS messages unless you opt in again. Reply HELP for help, email diohv@loaddashservices.com, or call (801) 923-1378. Carriers do not accept liability for delayed or undelivered messages.

LoadDash does not sell, rent, share, or trade your mobile number or SMS consent with third parties or affiliates for marketing or promotional purposes. LoadDash does not send promotional or marketing text messages without separate explicit consent.

LoadDash does not take responsibility for damage to items that you stage improperly, leave unsecured, or leave in hazardous conditions. LoadDash does not take responsibility for prohibited or restricted items included in a pickup. LoadDash is not responsible for tier changes, price changes, delays, rescheduling, cancellation, or service refusal caused by incomplete photos, unclear photos, hidden items, added items, inaccurate item details, access issues, unsafe conditions, or a mismatch between the submitted photos and the actual load. We treat items placed at the pickup location as abandoned for disposal. After a hauler removes items, LoadDash takes responsibility for disposal. LoadDash provides service on a best-effort logistics basis and limits its liability to the amount paid for the scheduled service.

Our Privacy Policy also covers your use of LoadDash. It explains what data we collect, how we use it, and how we protect SMS consent. You can review the full Privacy Policy at loaddashservices.com/privacy-policy.

LoadDash Services LLC operates as a private service provider. The United States Department of Defense, the U.S. Air Force, Hill Air Force Base, and any military installation do not own, operate, endorse, or sponsor LoadDash. Installation command authority and security requirements can affect services within military installations.

LoadDash updates these Terms and Conditions periodically. If you continue to use the platform after an update, you accept the revised terms. The date at the top of this page shows the most recent revision.

For questions about these terms, contact LoadDash Services LLC at diohv@loaddashservices.com or by phone at (801) 923-1378.