NO SURPRISES HERE.

LoadDash helps Neighbors schedule fixed-tier hauling for bulky junk, furniture, garage cleanouts, PCS overflow, and other items that do not fit normal trash pickup.

LoadDash serves eligible pickup addresses in the Boyer Hill resident service area. Pickup availability starts with the service address.

No. Boyer Hill residents may use LoadDash Services LLC at their homes within the community. LoadDash operates independently and does not belong to, represent, or speak for Boyer Hill Military Housing, Hill AFB, the Air Force, or the Department of Defense.

LoadDash is a web app for launch. You can book from your phone or computer through the website. iPhone and Android apps are on the way, but you do not need them to create an account or book a haul.

Tap Book a haul. Enter your name, phone number, email, and pickup address. Follow the verification step, then use your account to upload photos and request a haul.

Create or sign in to your Neighbor account, send photos of the load, review the classified tier, confirm the scope, and choose the next available pickup option in the web app.

Photos protect both sides. They help LoadDash classify the tier, spot items we cannot take, and match the load to a Hauler who has the right vehicle, equipment, time, and ability.

Send one wide photo that shows the whole load and one closer photo that shows the item types. Good light helps. Keep items grouped when you can.

The system reviews your photos and item details, then classifies the load as Small, Medium, Heavy, or Full. Photos can miss an item, angle, condition, or access issue, so the Hauler compares the actual load with the photos and job details before moving forward.

Small is $75, Medium is $120, Heavy is $175, and Full is $295. The homepage shows the public rate card. The Crew tiers page explains what each tier means for job size and Hauler fit.

Full covers 30 to 40 items. Larger loads add a small per-item rate, locked before you pay, and the total never exceeds $500.

The posted price applies to the confirmed scope. If the actual load does not match the photos or job details, the scope may need review before service continues. We do not use an hourly meter, a surprise fuel fee, or last-minute price confusion.

The tier is more than a price. It signals how much work the load may require. A Heavy or Full job may need more vehicle space, more lifting ability, more time, or a different Hauler.

No. Haulers have different vehicles, equipment, schedules, and physical capacity. A Hauler accepts only jobs they can safely complete.

LoadDash can route the job to a better-fit Hauler when the tier, photos, or details show that the job needs different capability. That protects your items and the Hauler.

Update the scope before pickup. The added items may change the tier, the price, or the Hauler match. Updating early keeps the pickup fair and safer.

The Hauler pauses and uses the app or support process. You may need to update the scope, confirm a new tier, reschedule, or cancel under the service terms.

A LoadDash Hauler accepts the job through the platform. The web app gives you job details before pickup so you know what to expect.

Choose the placement spot during booking. For the cleanest service, place items where the Hauler can access them safely and quickly.

LoadDash is for common household junk, furniture, boxes, garage items, and similar loads that fit the confirmed tier and safety rules.

We do not take hazardous materials, firearms, ammunition, live animals, unlawful items, items prohibited by base rules, or items a Hauler cannot move safely.

Ask before pickup. A quick question is better than a canceled job or an unsafe lift.

ASAP priority adds a $19 flat priority flag. It moves the booking ahead for review when capacity exists. It does not guarantee a specific pickup time.

The web app handles payment. Review the payment step before you confirm.

Yes. Tips are optional, and 100% of the tip goes to the Hauler. LoadDash does not take a cut of tips.

You can cancel under the service terms. Timing matters. If a Hauler has already spent time or travel on the job, a cancellation fee may apply.

When possible, LoadDash routes donation-flagged items before landfill disposal. Donation routing depends on item condition, timing, and whether the destination accepts the item.

We use SMS for transactional updates when you opt in, such as booking status, tier confirmation, pickup windows, and service follow-up. SMS consent is not required to request service.

A Hauler is an independent service provider who uses LoadDash to view and accept hauling opportunities. A Hauler is not a LoadDash employee.

No. You choose the jobs you accept. Review the photos, tier, pickup details, and payout before you say yes.

The tier tells you how large or complex the job may be. Small and Medium jobs may be straightforward. Heavy and Full jobs may need more strength, more space, more time, or help.

No. Do not accept a job you cannot safely complete. Safety matters more than availability.

Check the photos, item types, tier, pickup location, access path, time window, vehicle space, equipment needs, and your ability to lift or load safely.

Pause the job. Document the difference. Use the app or support process before moving items. The Neighbor may need to update the tier, reschedule, or cancel.

Do not move it. Stop, document the issue, and request guidance. Unsafe work includes hazardous items, overloaded vehicles, blocked access, unstable piles, and items you cannot lift safely.

Follow the active crew policy in the app and service terms. The Neighbor's price stays tied to the confirmed tier, not the number of people who arrive.

The job shows payout details before you accept. LoadDash does not guarantee earnings, job volume, or a fixed schedule.

Yes. Neighbor tips are optional, and 100% of the tip goes to you. LoadDash does not take a cut of tips.

Use a vehicle that can safely handle the job you accept. Do not overload your vehicle. Do not accept a tier that does not fit your capacity.

Use the equipment needed for the job you accept. Some jobs may require straps, gloves, moving blankets, a dolly, or another safe loading method.

Yes. Reject hazardous, unlawful, prohibited, undisclosed, or unsafe items. Use the app or support process so the issue is documented.

Keep communication professional and job-related. Use messages for arrival updates, scope questions, access issues, completion status, and support needs.

No. Do not use LoadDash contact details for unrelated work, marketing, or personal outreach.

Cancel as early as possible through the app or support process. Late cancellations hurt the Neighbor and may affect future job access.

No. Applying does not guarantee approval, job availability, payout volume, or a specific schedule.

LoadDash reviews Hauler applications before giving platform access.

Accept only what you can safely complete. If the tier, photos, route, weight, or equipment needs do not fit, do not take the job.